ABOUT US — FAQ
FREQUENT ANSWERED QUESTION
What is your Minimum Order Quantity (MOQ)?
As we operate on a B2B basis, the minimum order is one 20ft container
You can mix and match any furniture items from our entire range to fill the container
There is no minimum quantity per individual furniture piece
Can I visit to the factory?
Yes, absolutely. We welcome and encourage our buyers to visit our facilities in Jepara
Please let us know your preferred dates, and we will help you arrange the entire visit to see our furniture-making process firsthand
Can I order samples before placing a full container order?
Yes, we are happy to produce samples. Please provide detailed drawings and specifications in metric measurements
Samples and their shipping costs are payable in full at the time of order
What do your prices include?
Our prices are quoted FOB (Free On Board) in USD. This price includes:
- Single-phase cardboard packing.
- Indonesian government paperwork, local taxes, and FLEGT certification.
- Internal trucking to Semarang port
Costs for fumigation, ocean freight, terminal handling charges (THC), and special destination country certifications are not included and are the customer’s responsibility.
What are your payment terms
At least 50% deposit must be paid by the buyer upon acceptance of proforma invoice
Production will commence once funds are received in our bank account. We will confirm receipt of your deposit at this time
One week before your order is ready to ship we will send the final residual invoice for payment
Final payment must be completed within ten days of receipt of final invoice. We also accept 100% Irrevocable L/C at sight for payment.
What is your production time?
Please note that all our furniture is handmade, which requires these timelines to ensure quality
- For standard 20ft and 40ft container orders: 10-12 weeks.
- For larger projects (e.g., hotels, resorts): approximately 16 weeks.
Do you handle shipping?
We have strong relationships with shipping companies and can arrange competitive quotes on your behalf
We pass the best quote to you for approval without any markup, as this is a complimentary service
For buyers who prefer to use their own shipping company, we are happy to coordinate all necessary communications with your appointed shipping agent
What is the core production strategy used to ensure quality and deadlines
Our strategy is to conduct all processes in-house. This is essential to guarantee the best quality and certainty (deadlines)
By keeping processes in-house, we can monitor quality from start (A) to finish (Z), resulting in more reliable quality control
Why is in-house production preferred over using external suppliers
Using external suppliers often leads to quality that is not consistent, fluctuating over time
Suppliers also frequently cause issues with delivery time, with delays sometimes stretching over six months
Furthermore, many suppliers lack proper management and struggle with labor shortages because they cannot guarantee consistent salary payments, unlike our factory, where employees receive payment with certainty
How is the quality of raw material ensured
We prioritize quality by consistently selecting wood that is Class 1 quality or Grade A
If a buyer requests Grade A quality, our standard is to purchase wood material that is Class 1
Class 1 material ensures 90% exceptional product quality and typically consists of older wood which is more durable
What measures are taken to prevent defects like cracking?
We implement the kiln drying (oven) process to produce seasoned wood. This process is crucial because it ensures the wood does not experience natural crack (breakage)
Wood that is not properly dried can crack due to drastic weather differences, such as when shipped to cold regions in Europe
The kiln-dry process (often using steam/vapor) is considered more important than merely achieving a low Moisture Content (MC) reading
What production method is used?
We utilize a semi-machine method that allows us to achieve the necessary precision and quantity required by the buyer, while keeping prices competitive
While purely handmade furniture can lack precision (discrepancies of 2 to 3 millimeters are considered common)
We avoid full CNC machinery because, in the current context of Jepara furniture technology, it aids precision but does not yet significantly increase production speed
Does your company comply with global social and environmental standards?
Yes. We adhere to regulations related to both social impact (employees) and environmental sustainability (nature/forests)
- Social Impact: We prioritize worker welfare, aiming to meet standards such as BSCI (Business Social Compliance Initiative), which is a key requirement for American buyers. This demonstrates that the company cares about employees. We guarantee the certainty of salary payments every Saturday, along with THR (holiday allowance) and bonuses
- Environmental Sustainability: We guarantee our raw materials are legally sourced. We provide V-Legal documents, which are mandatory for export clearance to Europe. We also hold FSC certification. Having these certifications ensures buyers that Anindo cares about the environment and that the products do not come from illegal logging
Is a guarantee offered against production defects
Yes, we offer a Money Back Guarantee for production defects. This is a highly effective selling point rarely offered by competitors
If goods are damaged upon receipt due to production flaws, we will replace the item in the next order or refund your money
How is transparency maintained regarding order progress
We maintain transparency by providing visual updates (photos or videos) about your product’s progress, such as wood being kiln-dried or the assembling process
Furthermore, if production issues occur or if delivery is predicted to be delayed (molor), we will inform you immediately, which we consider professional and transparent conduct
How quickly can a sample be provided for a custom design (bespoke) order?
For custom design orders, we can complete sample production within two weeks
How to achieve the most cost-effective pricing?
Buyers who establish long-term cooperation will receive more profitable and cost-effective pricing
Short-term orders typically receive cut prices without the additional benefits